ADESA Assurance applies to vehicles 20 years or newer with a maximum sale price below $100,000 with less than 250,000 miles on the odometer.
ADESA Assurance doesn’t cover commercial/factory in factory sales, total loss, specialty sales, in-op sales, flood, salvage vehicles and off-the-block sales. See terms and conditions for full details
Dealers have up to 21 days to submit a claim to return the vehicle to an ADESA auction. A return must be initiated before the end of the 21st calendar day after the purchase date, with the purchase date being day zero.
If you use CarsArrive Network for transport of an ADESA Assurance vehicle, we'll increase your guarantee to 30 days. If the vehicle is returned, we'll refund your transportation cost up to $250. ADESA Assurance and CarsArrive Network must both be selected at the time of purchase to qualify.
Yes, a vehicle can be returned for any reason within the mileage allotment and in like condition. You will be reimbursed the purchase price, plus the buy fee.*
If you don’t want a PSI automatically generated on your purchased vehicles, please inform ADESA when you set up your subscription. You can then manually request or select PSI at the time of purchases.
A vehicle return form must accompany the vehicle for check in and inspection purposes. A negotiable title must accompany the vehicle to the returning ADESA auction location agreed to at time of claim submission.
To comply with NAAA guidelines and protect the ADESA Assurance guarantee, we recommend—if you have a valid arbitration—to follow the arbitration process at the ADESA auction purchasing location before returning the vehicle through ADESA Assurance.
Get started - file a claim
To learn more about returning a vehicle, or to start a claim, contact ADESA at AssuranceClaims@adesa.com
or call 833-322-9578. Provide the following information to file a claim:
- First name, last name
- Contact phone #
- Contact email
- Return vehicle VIN #
Have a question? Please contact ADESA at AssuranceSupport@adesa.com
or call 833-322-9578.
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