ADESA Assurance includes a post-sale inspection and takes the risk out of buying cars by allowing dealers to return any eligible vehicle purchased at ADESA auctions in Canada. – for any reason.
ADESA Assurance applies to vehicles 20 years or newer with a maximum sale price below $100,000 with less than 250,000 kilometers on the odometer.
ADESA Assurance doesn’t cover commercial/factory in factory sales, total loss, specialty sales, in-op sales, flood, salvage vehicles and off-the-block sales. See terms and conditions for full details.
Dealers have up to 30 days to submit a claim to return the vehicle to an ADESA auction. A return must be initiated before the end of the 30th calendar day after the purchase date, with the purchase date being day zero.
Yes, a vehicle can be returned for any reason within the mileage allotment and in like condition. You will be reimbursed the purchase price, plus the buy fee.* (+ up $250 transportation, solely if transport is arranged through ADESA). Regional pricing guides specific to customer preferences may be used if determined the purchase price exceeds ADESA Market Guide, at which time the refund may be capped at 104%. The post-sale inspection fee will not be refundable.
A vehicle return form must accompany the vehicle for check in and inspection purposes. A negotiable title must accompany the vehicle to the returning ADESA auction location agreed to at time of claim submission.
To comply with NAAA guidelines and protect the ADESA Assurance guarantee, we recommend—if you have a valid arbitration—to follow the arbitration process at the ADESA auction purchasing location before returning the vehicle through ADESA Assurance.
Get started - file a claim
To learn more about returning a vehicle, or to start a claim, contact ADESA at AssuranceSupport@adesa.com
or call 833-322-9578. Provide the following information to file a claim:
- First name, last name
- Contact phone #
- Contact email
- Return vehicle VIN #
Have a question? Please contact ADESA at AssuranceSupport@adesa.com
or call 833-322-9578.