DON’T NEED IT?
DON’T KEEP IT.

Lower your risk while increasing your peace of mind with ADESA Assurance’s 30-day guarantee.
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What is ADESA Assurance?

Take the risk out of buying cars with the ability to return any eligible vehicle – for any reason.

For just $199 per vehicle, our 30-day return guarantee includes a post-sale inspection and provides reimbursement of both the purchase price and the buy fee.*

*See terms and conditions for full details.

For subscription service questions, contact ADESA at AssuranceSupport@adesa.com or call 833-322-9578.

FAQS

We want you to get the most out of ADESA Assurance. Here are some frequently asked questions that will help.

What is ADESA ASSURANCE?

ADESA Assurance includes a post-sale inspection and takes the risk out of buying cars by allowing dealers to return any eligible vehicle purchased at ADESA auctions in Canada. – for any reason.

What vehicles are eligible for ADESA Assurance?

ADESA Assurance applies to vehicles 20 years or newer with a maximum sale price below $100,000 with less than 250,000 kilometers on the odometer.

What vehicles are not eligible for ADESA Assurance?

ADESA Assurance doesn’t cover commercial/factory in factory sales, total loss, specialty sales, in-op sales, flood, salvage vehicles and off-the-block sales. See terms and conditions for full details.

How many days is the vehicle protected?

Dealers have up to 30 days to submit a claim to return the vehicle to an ADESA auction. A return must be initiated before the end of the 30th calendar day after the purchase date, with the purchase date being day zero.

Can a vehicle be returned for any reason? if so, how much is the return?

Yes, a vehicle can be returned for any reason within the mileage allotment and in like condition. You will be reimbursed the purchase price, plus the buy fee.* (+ up $250 transportation, solely if transport is arranged through ADESA). Regional pricing guides specific to customer preferences may be used if determined the purchase price exceeds ADESA Market Guide, at which time the refund may be capped at 104%. The post-sale inspection fee will not be refundable.

What paperwork do I need to return a vehicle?

A vehicle return form must accompany the vehicle for check in and inspection purposes. A negotiable title must accompany the vehicle to the returning ADESA auction location agreed to at time of claim submission.

What if I want to return a vehicle that would have been covered under arbitration?

To comply with NAAA guidelines and protect the ADESA Assurance guarantee, we recommend—if you have a valid arbitration—to follow the arbitration process at the ADESA auction purchasing location before returning the vehicle through ADESA Assurance.

How do I stop my ADESA Assurance subscription service?

You may terminate the subscription service at any time upon written notice via email to AssuranceSupport@adesa.com.

How to file a claim?

Get started - file a claim on ADESA.ca.

To learn more about returning a vehicle, or to start a claim, contact ADESA at AssuranceSupport@adesa.com or call 833-322-9578. Provide the following information to file a claim:
  • First name, last name
  • Contact phone #
  • Contact email
  • Return vehicle VIN #
Have a question? Please contact ADESA at AssuranceSupport@adesa.com or call 833-322-9578.

For just $149 per vehicle, you can also buy on TradeRev with ADESA Assurance.