About Enrollment Per-Purchase FAQ

Buy with Total Confidence.

Broaden your inventory search and buy with complete peace of mind with ADESA Assurance’s 21-day return guarantee.

How do you buy?

In-Lane / Simulcast
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ADESA DealerBlock
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What is ADESA Assurance

Return any eligible vehicle – for any reason.

By purchasing our 21-day return guarantee provides reimbursement of both the purchase price and the buy fee.*

*See terms and conditions for full details

How to enroll for ADESA Assurance

To enroll, the following information will be needed:
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Info

First name and last name
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Contact

Contact Phone # and email
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Follow-up

Preferred method of contact
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Access #

Auction access # and dealership name
  • Per vehicle price = $180
  • Dealer Principals have to agree to T&C at the time of registration
  • Dealers can cancel the subscription service, and sign-up again
  • Have additional questions, check out our FAQS
  • Subscription service available only to U.S. dealers, at U.S. ADESA auctions
For subscription service questions, contact ADESA at assurancesupport@adesa.com or call 833-322-9578.

Remember to look for the ‘A’.

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ADESA Assurance is now available on individual cars so you can bid with confidence and not have to enroll until it’s convenient!
  • No subscription service for eligible DealerBlock vehicles
  • Buyers select ADESA Assurance at the time of check-out
  • Per vehicle price = $125
  • DealerBlock purchases can be covered under the enrollment option — buyers need to specify at time of subscription enrollment
  • Have additional questions, check out our FAQs or T&C.

FAQS

We want you to get the most out of ADESA Assurance. Here are some frequently asked questions that will help.

What vehicles are eligible for ADESA Assurance?

ADESA Assurance applies to vehicles 20 years or newer with a maximum sale price below $100,000 with less than 250,000 miles on the odometer.

What vehicles are not eligible for ADESA Assurance?

ADESA Assurance doesn’t cover commercial/factory in factory sales, total loss, specialty sales, in-op sales, flood, salvage vehicles and off-the-block sales. See terms and conditions for full details

How many days is the vehicle protected?

Dealers have up to 21 days to submit a claim to return the vehicle to an ADESA auction. A return must be initiated before the end of the 21st calendar day after the purchase date, with the purchase date being day zero.

Need more protection time?

If you use CarsArrive Network for transport of an ADESA Assurance vehicle, we'll increase your guarantee to 30 days. If the vehicle is returned, we'll refund your transportation cost up to $250. ADESA Assurance and CarsArrive Network must both be selected at the time of purchase to qualify.

Can a vehicle be returned for any reason? if so, how much is the return?

Yes, a vehicle can be returned for any reason within the mileage allotment and in like condition. You will be reimbursed the purchase price, plus the buy fee.*

What happens if I already receive an automatic PSI?

If you don’t want a PSI automatically generated on your purchased vehicles, please inform ADESA when you set up your subscription. You can then manually request or select PSI at the time of purchases.

What paperwork do I need to return a vehicle?

A vehicle return form must accompany the vehicle for check in and inspection purposes. A negotiable title must accompany the vehicle to the returning ADESA auction location agreed to at time of claim submission.

What if I want to return a vehicle that would have been covered under arbitration?

To comply with NAAA guidelines and protect the ADESA Assurance guarantee, we recommend—if you have a valid arbitration—to follow the arbitration process at the ADESA auction purchasing location before returning the vehicle through ADESA Assurance.

How do I stop my ADESA Assurance subscription service?

You may terminate the subscription service at any time upon written notice via email to AssuranceSupport@adesa.com.

How to file a claim?

Get started - file a claim on ADESA.com.

To learn more about returning a vehicle, or to start a claim, contact ADESA at AssuranceClaims@adesa.com or call 833-322-9578. Provide the following information to file a claim:
  • First name, last name
  • Contact phone #
  • Contact email
  • Return vehicle VIN #
Have a question? Please contact ADESA at AssuranceSupport@adesa.com or call 833-322-9578.
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